Basic Videos Request Returns Empty Data

Should be a fairly simple question: The basic request below using only a single user ID of some channels seem to return 0 videos despite having several both recent and old.
The request typically succeeds on most channels loaded and has worked for years, however there seems to be some channels that simply do not load any video data.

In this instance I was provided the channel has +30 videos:
https://www.twitch.tv/simonhoneydew/videos

Upon using this request:
https://api.twitch.tv/helix/videos?user_id=21069037
It returns simply:
{"data":[],"pagination":{}}

Can channels be marked as not allowing the API to return their videos, something I’m missing, or is something broken?

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