PLZ HELP (very sorry to post here)

I’m a chinese user of Twtich
i got a problem with Twitch drops
i tried to email to supporter but didnt get any response so i m sorry to post my problem here

I linked my old account to Ubisoft account and activated the Twitch drops here:
https://drops-register.ubi.com/login
and then i forgot my account and then registered a new account of Twitch tried to link to my Ubisoft account,
lt worked, it linked
but the twitch drops cant activate
i press F12 and check it
this is what i found :
Server error: POST https://connect.ubi.com/api/external/v1/twitch/drops resulted in a 500 Internal Server Error response:↵{“ErrorCode”:4013,“ErrorMessage”:“CannotActivateVhs”,“HttpStatusCode”:500}

SO,CAN YOU HELP ME FIND OUT WHICH ACCOUNT WAS LINKED TO MY UBISOFT ACCOUNT?
NOW I CANT GET ANY TWITCH DROPS TO MY UBISOFT ACCOUNT
@jbulava plz?

We are not ubisoft.

Please contact Ubisoft not the third party developers forum.

ubisoft cant solve the twitch drops problem
they told me that my account was linked to twitch correctly
only twitch knows how to activate the drops

my current situation:

Then you need to contact TwitchSupport via https://help.twitch.tv/ not the Third Party Twitch Developers forum.

We cannot help you…

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.