Sea of thieves twitch prime loot

I’m trying to claim the twitch prime pack for sea of thieves (Xbox One S) as I follow the instructions given I am redirected to a forum page about "known issues during the signup process on the website. I’ve tried multiple methods and tried to find some help online and have found nothing. if anyone is familiar with this, some help would be appreciated. thanks.

This is the third party developers forum

We cannot help with this issue.

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