SOLVED - Bits not working in LIVE extension after release

schaefer007 · March 14, 2023, 1:23am

Hey all, we have just released an extension after review and switched our products from In Development - Yes to No the extension expands the component but does not prompt to confirm purchase.

This is the error we see in console. I can provide more details from it if necessary.

One or more GraphQL errors were detected on request 01GVETKNH2PH3NZ9H6QZ8JEWC9. IsEligible: service error

I have read a few other posts and saw similar issue with streamers/users on the allowlist having issues. I only have my allowlist users to communicate with and they are reporting that they do not even see the bits from the products array populating in the extension. I’m at a bit of a loss and was hoping somebody could point me in the right direction.

Thank you for your time!

schaefer007 · March 14, 2023, 2:02am

Thanks to WLG3R on the TwitchDev discord we have found that any channels that had the extension installed for testing require the extension to be uninstalled and reinstalled in order to work properly. This is a known bug.

BarryCarlyon · March 14, 2023, 10:48am

For the record this is filed as 359

github.com/twitchdev/issues

Permissions _just don't work_ if a newly release if the test version was installed

opened 12:08AM - 27 Mar 21 UTC

BarryCarlyon

product: extensions ticketed

**Brief description** Capability permissions "die" on a newly released extens…ion (no prior versions) if that channel had the test version installed **How to reproduce** If you are building an extension. During the building you may get the test version of the extension installed to an affliate or partner channel. Then when you get your extension reviewed and release it, it being the first ever version. Said affiliate/partner will now have the released version. However, in some cases one or more of the permissions for subs/chat send/bits enabled capabilities become broken and forced off. The afiliate/partner cannot use the manage permissions UI to toggle the permission on. Generally the only fix for the issue is to completely uninstall the extension and reinstall it. **Expected behavior** Permissions not to asplode **Additional context or questions** I have observed it myself. With "chat" often not working for no reason, until extension reinstall Most recently in Discord at https://discord.com/channels/504015559252377601/523676096277905419/825077875547176986 we are yet to resolve this instance of this bug. And it does periodically popup in Discord as a issue people have and a reinstall resolves