I have created a support ticket about renaming the game I’m working on. It was a month ago, and the ticket still has status “New”, nobody ever responded. I have few more months before my game gets released, but otherwise it’s really sad to see such ignorance on Twitch support side. I understand they have a massive amount of tickets to sift through, and there is no way that “General / Other” types of issues would have priority over stuff like payments… Maybe Twitch could introduce a separate game developer related category in their issue type dropdown?
How many months can I expect to wait until my ticket gets processed?