Viewers stuck at 1080p60 (cannot select quality)

Viewers are complaining that they cannot change the stream quality and they are stuck @1080p60 or auto.
Is there a way that I can let them select the quality of stream, some of them cannot watch properly because they don’t have high speed internet which makes the stream cut off from time to time. I want to cater to them as well as most of viewers comes from people who don’t have high-speed internet.

Transcoders are assigned to affiliates and below as and when transcoding capacity is available.

You have no control over this.

So best advice: don’t stream at 1080p60 until you can guarentee transcoders which is only a guarentee for Partners and above.

See also

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