Having problems on-boarding? Post here!


#41

@Morrell No, I haven’t been invited yet, and I’m still waiting on the email. However, I have completed the onboarding and the error I still get is that it’s in progress.

I assumed everything was OK since I got the email for being approved to the program, but should I start over? Let me know if there was something in particular that i’ve missed because it says Completed when I check that onboarding.


#42

@Dethklok1637 In that case it’s “wait” it’s in progress still as has to be reviewed by the team. As it was the weekend and they work on PST in a lot of cases they have only really just got to work on a Monday morning


#43

@Morrell Thanks for the update. I figured it might be something of that nature, but It’s good to get confirmation. If something else comes up, I’ll be sure to reach out.


#44

@Dethklok1637 bare in mind I am not twitch staff and I’m answering out of experience


#45

That’s ok. It’s a completely reasonable expectation.


#46

I have completed the developer on boarding and have been invited to affiliate, yet i can’t start affiliate. As you can see in this image, I have been invited to affiliate https://gyazo.com/4399ac0f3944957d194de11497d0c8b3. And here is a photo showing that I am done with the developer on boarding https://gyazo.com/01861b406cf3cd36fb3ee062c6d6f16b. However, when I try to start the affiliate process I get this message https://gyazo.com/d76dcdff1cf657a99c1668969529bef2


#47

@HEXICLE ye looks like you’re the same as dethklok and the Extension onboarding needs the final review from Twitch.


#48

How long does that normally take? It has been 9 days…


#49

Mine took 4 days in both affiliate and extension. I cannot however say why it’s taken longer. I can only speculate, which I won’t do.


#50

Hmmm. So even though it is completed they have to manually review it?


#51

@HEXICLE If you ever find the solution please let me know, I am having the same problem


#52

I am not sure if i got an invitation via email but when i go to my achievements tab it says get started on my path to affiliate and i click that and it still says the same exact thing in the screenshot hexcile took.


#53

For sure!


#54

I never received an email either.


#55

The saga continues. I’m still in the same spot and hoping something comes through today. The situation is still that I have done the onboarding for Extension Developer and received the email approving it. If I try the Get Started button, I just get that the Onboarding is in progress. I’ve checked a few times into anything I could’ve done wrong, but I can’t see at this point.

EDIT: I double checked, and the approval process happened on the 15th which should have cleared up that onboarding, but it hasn’t. My account is how locked in a state that thinks the onboarding is incomplete when it is and the approval has gone through.


#56

I would recommend that anyone that is now encountering conflicts between starting/completing Extension Developer on-boarding, and Affiliate on-boarding reach out to Twitch Support to get their issue tracked and resolved.

Over the course of this thread there have been a number of different issues, all of which have solutions that support is now able to enact.


#57

Ok. I’m pretty sure I reached out to them a day or two ago, and will continue to sit on it for a response. it’s just tough since there’s no other method of support than email at this point.


#58

I have contacted twitch support and have not gotten a response in 12 days. Pretty sure they have one guy running all of twitch support.


#59

It finally works! Hopeful you will get yours sorted out soon and don’t have to wait 12 days!


#60

Here’s hoping!